Nykaa Recruitment 2024 Apply from Customer Service Executive

By | January 28, 2024

Nykaa fashion Careers – In just a few years, Nykaa has emerged as the largest beauty destination in India, with close to 10 million happy customers turning to us not only for their favorite brands but also for advice, updates, expert tips and videos on how to look and feel gorgeous. Also depend on us.

Post Name : Customer Service Executive

Company name : Nykaa fashion
Experience : Freshers
Education : Any Graduate
salary : Best in Industry
location : Kolkata, Mumbai, New Delhi, Hyderabad/Secunderabad, Pune, Chennai, Bangalore/Bengaluru


Job Description-

1. Respond to general customer inquiries via call, chat, email until the inquiry is closed.
2. Review orders on a daily basis for potential store assignment issues, address issues for fulfillment.
3. Investigate customer concerns about online depictions of a product, such as inaccurate images or product descriptions, and make corrections as necessary.
4. Manage customer accounts, including providing customers with information about their order history, returned shipments, order status, and all other standard requests received.
5. Maintain customer service logs, keeping track of all incoming inquiries and details of customer requests, product defects, shipping errors, etc.
6. Quarterly collect and report customer service trends for sales, technology, design and sales.
7. Work with Operations to troubleshoot and resolve store problems.

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