Walk-in || Customer Service Executive – ASUS_Technical Support
Startek (Aegis Customer Support Services Pvt. Ltd.)
Graduate: Mandatory. Educational Background: Technical background mandatory (IT / Engineering / Computer Science / Electronics, or similar).
Experience: Fresh candidates are welcome. Candidates with relevant technical support experience will be given preference.
Openings: 15+
Job Description:
ASUS is recruiting Technical Support Executives to handle technical queries related to ASUS products. This role involves diagnosing issues, providing solutions, and ensuring high customer satisfaction through effective communication and technical expertise.
Required Skills:
- Basic to good technical knowledge of computer systems and troubleshooting.
- Good communication skills (English / Hindi; knowledge of additional languages is an advantage).
- Ability to understand customer issues and provide effective solutions.
- Willingness to work in a customer support environment.
- Problem-solving and analytical skills.
Roles and Responsibilities:
- Handling incoming customer queries related to ASUS hardware and software products.
- Diagnosing and resolving technical issues (laptops, desktops, peripherals, etc.).
- Providing step-by-step technical guidance to customers.
- Accurately documenting issues, resolutions, and interactions in the system.
- Ensuring adherence to quality, process, and customer satisfaction standards.
- Escalating complex issues to higher-level technical teams when necessary.
Preferred Candidate Profile: Salary Details:
For Freshers:
18,000 In-Hand per month
21,650 CTC
For Experienced Candidates:
21,000 In-Hand per month
24,350 CTC
Shifts and Benefits:
- Fixed Day Shift
- 1 Weekly Off
- Stable Work Schedule
- Opportunity to work with a renowned global brand: ASUS
Work Location:
Startek, Rupa Solitaire, 119, First Floor, F-Wing, Sector-1, Millennium Business Park, Ghansoli, Navi Mumbai – 400710.
Contact Person: Ruchita Kanani ( 8928672427 )
Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other